Refund policy

Return & Refund Policy

We want you to love what you ordered. If something arrives damaged, defective or wrong, we'll make it right.

Return Window

You can request a return within 30 days of delivery.

What We Cover

We accept returns and refunds only for items that arrive damaged, defective, or different from what you ordered (wrong item, size or colour). We do not accept returns for change of mind or items ordered by mistake.

How to Request a Return

Email support@glooride.com within 30 days of delivery with your order number and clear photos or a short video showing the damage, defect or wrong item. Please contact us as soon as you notice the problem so we can resolve it quickly.

What Happens Next

We'll review your request and offer a free replacement or a full refund. In many cases, you won't need to send the item back.

Return Method

If a return is needed, we'll email you a Return Authorization (RA) number and the return address. Returns are made by mail using a trackable shipping method. Please don't send any item back until you've received your RA number and return address, as packages sent without authorization can't be accepted.

Return Shipping and Fees

Returns are free for you. Once you've shipped an approved return, send us your shipping receipt and tracking number and we'll reimburse your return shipping cost. There are no restocking fees.

Refunds

Refunds are issued to your original payment method within 14 days of receiving your return, or within 14 days of approving your request if no return is needed.

Questions?

Contact us at support@glooride.com.